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Visitor Information

Pre-Book your visit to the Residential Facility

Visiting guidelines:

  • 2 visitors per resident per day (government legal requirements)
  • COVID & Influenza Vaccination Certificates are mandatory. (Flu vaccinations are required for children over 6 months.) (government legal requirements)
  • RAT test to be undertaken on site (provided by Coolibah)
  • N95/P2 mask provided and to be worn at all time (provided by Coolibah)
  • Practice good hand hygiene
  • If you are feeling unwell, please do not visit the facility.
  • First-time visitors, please call to book on 9535 0300 (weekdays)
  • All after-hours / weekend visits to be pre-booked.  

Please note:

  • A person must not enter, or remain on, the premises of a residential aged care facility if in the preceding 7 days:
    • the person is considered a COVID ‘close contact’
    • has any symptoms associated with COVID-19, a temperature of 37.7 degrees or above or symptoms of acute respiratory infection (ie cough, sore throat)
    • has not had an up to date vaccination against influenza
  • It is the responsibility of the aged care facility to take all reasonable steps to ensure a person does not enter, or remain on, the premises if the person is prohibited to do so, as per above.
  • Penalties apply for a person who fails, without reasonable excuse, to comply with any of these directions, and is punishable by a fine of up to $20,000 for individuals.