Switching to Coolibah
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Switch to Coolibah Care for a More Personalised Home Care Experience
Thinking of changing your Support at Home program Provider?
At Coolibah Care, we make the process easy and stress-free.
Whether you’re looking for a more personalised Care Plan or just better service, we’ll help you switch Support at Home Providers smoothly, ensuring you continue receiving the care you deserve.
If you feel your current Support at Home Provider isn’t offering the level of care you deserve, it’s time to explore a more personalised approach.
At Coolibah Care, we prioritise your wellbeing, offering tailored services that put you first.
Let's talk to find out more about Coolibah Care Home Care
Why Switch to Coolibah Care.
- Better, Personalised Service
We understand how important it is to receive care that supports your wellbeing. Our mission is to match you with consistent caregivers who truly understand your needs.
- Seamless Transition
Let us do the hard work! We’ll guide you through the entire process, ensuring no gaps in your care and making the transition stress-free.
- Experience You Can Trust
With over 55 years of experience, Coolibah Care is the trusted Support at Home Provider for countless clients across the Mandurah area.
Take the First Step to Switch Your Support at Home Provider Today
Contact us now for a free consultation and discover how easy it is to switch. Our friendly team is ready to answer your questions and get you started on your path to better care.
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How to Switch Your Support at Home Provider in 3 Simple Steps.
- Notify Your Current Provider
Inform your current provider in writing that you’d like to switch. Depending on your agreement, you may need to give 1–4 weeks’ notice. We can help you navigate this step.
- Contact My Aged Care
Call My Aged Care on 1800 200 422 to get your referral code—this is essential for transferring your Home Care Package to Coolibah Care.
- Provide Coolibah Care with Your Referral Code
Once you have the referral code, contact us, and we’ll ensure a seamless transition of services with no interruptions in your care. We can also maintain your existing relationships with support professionals if desired.
Book a consultation today
Just leave your contact information and we’ll get back to you as soon as possible!
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FAQ's
Have Questions?
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What is the process to apply for residential care?
To apply for residential care at Coolibah Care an application form needs to be completed, accompanied by supporting documentation such as an ACAT assessment. Click here for more information or get in touch with us.
What services am I eligible for through the Support at Home program?
The services you receive depend on your assessed needs and the supports you have been approved for. To learn more, contact our Home & Community Team or visit our Support at Home page.
What respite services do you offer?
We offer a range of services including day, low care / cottage respite and residential respite for a higher level of care. Referral codes are required for these services. Reach to our Respite Coordinator or visitor our Respite Care Page to find out more.
Do you have independent living unit available?
Contact us to find out about our vacancies in our aged care independent living village. You can apply online and we do take waitlists if there is no immediate vacancy at our Mandurah retirement village.
Voluntary Assisted Dying (VAD)
Voluntary assisted dying is designed to offer eligible Western Australians an additional option for end-of-life decisions within the context of high-quality, patient-centered end-of-life care. Coolibah Care adheres to the Western Australian Voluntary Assisted Dying Guidelines to ensure compliance with the Voluntary Assisted Dying Act of 2019. Coolibah Care does not engage the services of medical practitioners or nurse practitioners to facilitate residents’ access to voluntary assisted dying. Consistent with legislative requirements, Coolibah Care will not impede a resident’s right to access voluntary assisted dying, nor negatively impact a resident’s dignity or right to choose this option. Coolibah staff may be approached in relation to voluntary assisted dying and will escalate the matter to a senior member of the clinical team to support access to appropriate information and resources relating to the VAD process. For more information regarding VAD in WA please refer to https://www.healthywa.wa.gov.au/Articles/U_Z/Voluntary-assisted-dying