Private Home Care

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Private home care means you pay direct to the service provider for home care services.

This enables you to receive home care services without either applying for a government funded Home Care Package or utilising services while you’re waiting for a Home Care Package to be released.

This service may be a good option to consider if:

  • you’ve had an unexpected hospital visit and require assistance when you return home.
  • you’ve had a fall and require some assistance at home
  • you need some short-term care whilst your usual caregiver is away
  • you don’t meet the eligibility requirements for government funding
  • you’re waiting for a Home Care Package but need assistance at home now

Some of the benefits of a private home care package includes:

  • Availability to commence services within 3 to 5 business days.
  • No eligibility assessment. You’ll meet with a Case Manager to discuss your goals and plan your services.
  • A Fee for Service Agreement will be put in place so you understand the services and associated costs.
  • You’re not locked in to any contracts. You can choose a one-off, a short term, or long term service.
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Getting started if you don’t have a Home Care Package…
Step 1 : Call My Aged Care on 1800 200 442 or go online at

Request an assessment.You’ll be asked a series of questions to assess your eligibility.  Following this a meeting will be booked with the Aged Care Assessment Team (ACAT).

Step 2 : An ACAT assessor will complete an ACAT Assessment.

You’ll be asked more detailed questions to determine the level of care you need, your eligibility and also your priority.

There are four levels of support ranging from Basic Care Needs (Level 1) to High Level Care Needs (Level 4).

Step 3 : You’ll receive a letter from My Aged Care with the outcome of your assessment.

If you are eligible for support, you’ll be placed on a national waitlist.

Waiting times vary but may take from three (3) to twelve (12) months to become available and is dependent on the level of the Home Care Package you are to receive.

Step 4 : You’ll be assigned a Home Care Package

You’ll receive a confirmation letter assigning a Home Care Package and advice on when it will commence.This gives you time to choose your preferred Home Care service provider.

Consider booking an in-person, no obligation consultation or just get in touch with us to discuss

Step 5 : Choose your Home Care Package service provider

Once you’ve chosen who to partner with for your Home Care services, give them the unique Referral Code on your letter from My Aged Care. They can then accept your package and get you started.

How do I switch to Coolibah Care?

If you’re not happy with your current service provider, or you want to get better value, you can switch at any time.

You’re not locked into the Home Care Agreement.

Consider booking an in-person, no obligation consultation or contact us to discuss.

Can I access services privately?
Yes! This service enables you to receive home care services without either applying for a government funded Home Care Package or utilising services while you’re waiting for a Home Care Package to be released.

Learn More

Commonwealth Home Support Programme

If you need support with just a few tasks, such as cleaning, then you may be eligible. The programme is designed to aid those who need a low level of support to continue living independently and safety at home.

Learn More

Not sure where to start?

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Have Questions?

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What is the process to apply for residential care?

To apply at Coolibah Care an application form needs to be completed, accompanied by supporting documentation such as an ACAT assessment. Click here for more information or get in touch with us.

What services am I eligible for through my home care package?

The services are dependent on what level of home care package you may have. To understand more reach out to out Home Care team or visit our Home Care Page to find out more.

What respite services do you offer?

We offer a range of services including day, low care / cottage respite and residential respite for a higher level of care.  Referral codes are required for these services.  Reach to our Respite Coordinator or visitor our Respite Care Page to find out more.

Do you have independent living unit available?

Contact us to find out about our vacancies in our aged care independent living village.  You can apply online and we do take waitlists if there is no immediate vacancy.